The New Hospitality Industry Trends in 2021

 


2021 ushered in a new decade. Hotels in this decade appeal to customers differently. But some things never change – like the importance of customer service and facilities. Guests these days place equal, if not more, importance on cleanliness, design, and hotel technology.

There are a number of hospitality trends that can be broadly described as being related to safety and hygiene and these have become especially important with the emergence of COVID, as the world adjusts to the virus and efforts to contain the spread. It is essential that these concepts are a priority for hotels, restaurants, bars, and cafes.

Measures here may include the provision of hand gel, increased cleaning of areas where customers will be, implementing policies related to wearing masks or other protective equipment, and ensuring social distancing rules are respected. Any special rules need to be made clear ahead of time and need to be enforced to make people feel safe. The following trends are main that are added to Top Hospitality College in India.

Join HIHT to get acquainted will new hospitality trend

Sustainability is going to be much bigger and greener

  • The positive side of worldwide lockdown is that nature has got the time to reboot and blossom. This has made us realize the true value of sustainable and eco-friendly practices to save the life-saving planet.
  • Maintaining the beauty of the environment through recycling and proper management of five living elements i.e. water, waste, energy, food, and structure, hotel brands in the new informed world are now committed to delivering sustainable hospitality experiences.
  • Hotels are using bare minimum artificial powers whether it is in the form of air, light, and water. Organic, vegetarian, and vegan choices are now leading the F&B menus.
  • Hotels are going to bet high on solar energy so as to contribute their bit to energy conservation for future generations. Plastic straws, cutlery, water bottles, toiletry bottles, etc. have been replaced now with compostable or reusable alternatives.

Robots Room Service

  • Many hotel brands in India have already adopted robotics to transform room cleaning and room service operations. The rise of service robots has ushered in a new era of guest hospitality.
  • Guests are excited to take services from these robots who are here to assure utmost safety, hygiene, and comfort. 2021 will have a new brigade of robot butlers delivering your snacks, toiletries, or other amenities to guest rooms.

Also Read: Top Hotel Management Colleges in Uttar Pradesh- HIHT

Short Distance Tours and Staycations

  • People are now preferring staycations over long holidays and short distance tours over long journeys. A recent survey conducted by Booking.com has revealed that people have been taking smaller journeys, and discovering (or rediscovering) wonderful experiences closer home with ease in travel restrictions.
  • Be it bag packers, corporate groups, families, or friends, people prefer to drive down to their nearby getaways for short and relaxed staycations.

Digitalized guest experiences & Contactless Technology

  • Apps, in particular, are increasingly important in the way hoteliers manage the services they provide to their customers and can now control many aspects of the guest cycle and experience.
  • Needless to say, the trend towards digital and contactless services has gained new momentum in 2020. Traditionally customer-facing services are being given an overhaul, thanks to the more widespread use of technology-assisted options, such as mobile check-in, contactless payments, voice control, and biometrics.

Heritage Institute of Hotel Management will for sure secure your future in this changing trend of Courses in Hotel Management.

Location: India

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